My order

You have received information about your order, tracking number and courier company details by e-mail from contactcenter.report. If you do not have this message in your inbox - check the SPAM folder. If the message is also not in SPAM, please complete the contact form.

After receiving the package from the courier, follow these steps:

1. Enter the website address www.webinaracademy.center in your browser. Webinar Academy is a professional online platform that mediates in the implementation of your order.
2. Select your language in the top right corner.
3. Then find at the top of the page and click on the "Receive webinar access" tab. You will see a request for login details there.

• Login is your e-mail address or telephone number used to place the order.
• The password is the code that you received in the package. The code is eight characters, which is on the Webinar Academy leaflet.
• After entering this data, click on the "Receive access to the webinar" button.

Now you can enjoy access to your educational services and use them to expand your knowledge.

In the package with the product, you received a Webinar Academy flyer with an 8-digit code, thanks to which you can log into the www.webinaracademy.center platform. After logging in to an individual account on our platform, you gain access to the purchased educational services, i.e. webinars, prepared by our specialists. To do this, log in to your individual account and click on the link under the webinar: "sign up for the webinar". Thanks to this, when the webinar appears on the website, you will receive an e-mail or telephone notification from us.

To log in to an individual account, follow the instructions:

1. Go to the website www.webinaracademy.center and then click "Receive webinar access" in the top right corner
2. Enter your email address or telephone number you provided when placing the order and your individual 8-digit code that you received in the package.
3. These two steps are enough to log into the platform and access educational services.

To sign up for a webinar as part of the purchased educational services, you must log in to your account on the www.webinaracademy.center platform, then you will be redirected to sign up for the webinar, which has been specially prepared for you.

In that case, please complete the contact form as soon as possible and we will send you a new code via email.

We make every effort to provide product leaflets in the correct language for each product.

To make sure you have access to product information in your language, check the box for a roll-up brochure. After opening it, you should find the manual in your language.

However, if this is not possible and the product you received for purchasing Access to Educational Services does not have the label, leaflet, or is in the wrong language, please complete the contact form (subject of application: I have received a leaflet in the wrong language / I have not received a leaflet), we will send you the leaflet in the appropriate language, in an electronic version, to the e-mail address provided.

1. It is very important to provide a valid e-mail address. Thanks to it we are able to recognize your account.
2. If you have entered an incorrect e-mail address and you are unable to log in to www.webinaracademy.center , please note that in the "login" field you can enter your phone number instead of an email address e-mail.
3. However, if you would like to request a change of e-mail address (while maintaining the highest security standards) please fill out the contact form (subject subject: Change of e-mail address).

WARNING! For the sake of safety, random applications are verified by phone by our specialists. You will receive an e-mail reply to your application within 48 hours (two business days).

Example 1:

The magnetic shoe insoles I received for purchasing access to educational services do not fit into my shoes.

Solution:

Magnetic insoles for shoes have one, universal size for everyone, no matter what size of foot you are. To adjust them to your size and fit them in your shoe, just cut them with scissors to the desired size according to the instructions.

Example 2:

The hallux corrector that I got for purchasing access to educational services is too small or too big for me.

Solution:

Hallux correctors are manufactured in a universal size, which means that there is no corrector smaller or larger than the one you received for purchasing access to educational services. The hallux corrector does not have to stick tightly to the fingers (it can stick out). It can also be used while resting, because the most important thing is the distance between the big toe and the neighboring toe, resulting in the correct positioning of the big toe.

Example:

I ordered two packs of patches with access to educational services, and there is only one in the pack.

Solution:

If you want to report missing products in your order, please fill in the contact form (report subject: I want to make a complaint). In response, you will receive a complaint form from us, in which you will find step-by-step instructions on how to file a complaint.

Example:

The product I ordered for the purchase of access to educational services did not meet my expectations

Solution:

1. Remember that every organism is different. The effects offered by the ordered product may differ from each other, because the human body may react differently to various preparations, devices or supplements.
2. It is also likely that your body needs a longer or stronger treatment to see the expected results.
3. To enhance the effects of the treatment, we recommend using the next stages or extending it. You can get them by purchasing access to educational services. Information on this subject can be found in the product leaflet included in the package you received.
4. Remember that if you decide to end the treatment sooner than recommended, the results will not be as expected.

If:

The received product is a completely different product than the one ordered.

Example:

For the purchase of access to educational services, I should have received patches for joint pain, but I received magnetic insoles for shoes.

Solution:

Contact us by filling out the contact form (subject of report: I would like to make a complaint). To speed up our subsequent contact, enter the same data that you used when placing the order. In response, you will receive a complaint form and instructions on how to fill it in to replace the product with the correct one.

If:

I don't know if I got the right version of the product for purchasing access to educational services.

Example:

For the purchase of access to educational services, I should have received magnifying glasses with a stronger lens and a more advanced neck massager with a higher frequency. I am not sure if there was a mistake and I got products that are a weaker version.

Solution:

We have made every effort to ensure that you receive a product compatible with your order. However, if you would like to make sure that you have received the correct version of the product, please complete the contact form (subject subject: I want to make a complaint). In response, you will receive a complaint form with step-by-step instructions on how to file a complaint.

Example:

Hallux corrector, which I received as part of purchasing access to educational services is broken and useless.

Solution:

Fill out the contact form (subject of the request: I want to make a complaint). In response, you will receive a complaint form with step-by-step instructions on how to file a claim.

Example:

3-in-1 glasses that improve the quality of vision in various weather conditions broke during use.

Solution:

Fill out the contact form (subject of report: I want to make a complaint). In response, you will receive a complaint form with step-by-step instructions on how to file a complaint.

Contact us by filling out the contact form (subject of report: I would like to make a complaint). To speed up our subsequent contact, enter the same data that you used when placing the order. In response, you will receive a complaint form and instructions on how to fill it in to complete the complaint process.

If you want to withdraw from a distance contract, follow the instructions:

1. Remember that according to the law, you have 14 days from receiving the parcel to withdraw from a distance contract, without giving any reason. In this case, in addition to the return form, you must send back the product , which you received purchasing access to educational package.
2. The product must not have any traces of use, and its packaging must not be damaged. In the case of supplements and cosmetics, the original packaging cannot be opened, it is due to sanitary reasons.
3. When returning, please send us a photo of the product. In this way, we make sure that the product or its packaging is not damaged (or that they have not been damaged during transport). If the product and packaging are not damaged, you can send the product back.
4. To start the process of returning the selected product, please complete the contact form (subject of the request: I want to withdraw from a distance contract).

If your questions are not answered here, please contact us by filling out the contact form .